Viva Travel Insurance Review
Marvin's low-down on Travel Insurance from Viva
The experts say:
What Viva customers are saying right now:
The Good
- 🤗 Fast response time after emailing
- 😃 Helpful and friendly customer service
- 💪 Ability to arrange a call back
- 👍 Quickly processed claims
- 🙂 Offered policy holders assistance with complicated forms
The Bad
- 🤯 Unresponsive to emails
- 🤬 Complicated long form to fill out when claiming back expenses
- 😠 Unable to get through to anyone on the phone
Viva customer reviews summary
Viva Travel Insurance has been receiving a lot of negative reviews from customers who have experienced delays in their insurance claims, long forms to fill in, and difficulty getting through to customer service. Despite attempts to contact Viva, many customers have found that their efforts are met with stony silence. Unfortunately, this leaves customers feeling frustrated and disappointed with the service they receive, making it a company to be avoided. Score: 2/10
Is Viva one of this year's Top 10 Travel Insurance companies?Frequently asked questions about Viva Travel Insurance
Who underwrites Viva Travel Insurance?
Viva Travel Insurance is underwritten by Great Lakes Insurance SE – part of the German reinsurance giant Munich Re.
Where can I find the Viva Travel Insurance policy wording?
Viva's policy wording can be downloaded here.
Deep-dive into Viva Travel Insurance Add-Ons
In this section, we will explore and review their cruise cover and winter sports add-ons, giving you all the information you need to make an informed decision for your next adventure.
Viva Travel Insurance Cruise Cover Add-on
Viva Travel Insurance's cruise cover add-on is a life-saver for those planning a dream cruise vacation. Let's take a closer look at the three tiers of cruise cover - Silver, Gold, and Platinum.
Silver
Starting off our voyage is the Silver level, which offers a solid basic level of protection. With a missed port departure cover limit of £500, Viva ensures you won't be left stranded if you happen to miss the initial cruise departure. Additionally, the £250 cabin confinement cover limit provides essential coverage in case you find yourself confined to your room for medical reasons during your cruise. However, there is no cover offered for re-joining a cruise. Overall, Viva's Silver level offers a solid starting point for your cruise insurance needs.
Gold
Scaling up to the Gold level, Viva Travel Insurance strengthens its cruise cover offerings. With a missed port departure cover limit of £750, you have even greater protection for unexpected travel disruptions. The cabin confinement cover limit is also increased to £375, providing extra reassurance during your cruise. However, just like the Silver level, the re-joining a cruise cover limit remains at £0. Nevertheless, Gold offers an attractive balance between coverage and affordability.
Platinum
For the ultimate peace of mind during your cruise, Viva's Platinum tier offers extensive coverage. With a missed port departure cover limit of £1,000, you can sail confidently knowing you're well-protected against unforeseen delays. The cabin confinement cover limit is also increased to £500, ensuring you're well looked after in case of medical issues. Like the previous levels, the re-joining a cruise cover limit remains at £0. With Platinum, you're getting top-tier protection to match your dream cruise experience.
Viva Travel Insurance Winter Sports Add-On
For adrenaline junkies hitting the slopes, a winter sports add-on is a must-have. Let's explore Viva's Gold and Platinum levels of coverage.
Gold
As the Gold level is designed for those seeking a balance of protection and cost-effectiveness, it offers exciting features. The ski equipment owned cover limit of £750 ensures you're covered if your beloved gear is lost, damaged, or stolen. Plus, the £300 cover limit for hiring ski equipment due to loss/damage/delay to your own equipment helps you stay on the slopes without a hitch. Avalanche closure cover limit (£400) and piste closure cover limit (£400) offer added peace of mind in case of unexpected closures.
Platinum
With Platinum, Viva Travel Insurance takes winter sports coverage to the next level. The ski equipment owned cover limit is increased to £1,000, bolstering your protection for your own gear. The cover limit for hiring ski equipment due to loss/damage/delay to your own equipment is also enhanced to £400. The avalanche closure cover limit (£500) and piste closure cover limit (£500) provide an extra layer of reassurance during your ski holiday. With Platinum, you can hit the slopes with confidence, knowing you're fully covered.
Conclusion
Viva Travel Insurance's add-ons offer tailored coverage for specific travel needs. Whether you're planning a cruise or a winter sports adventure, their comprehensive options ensure you're protected against unforeseen events. From missed port departures and cabin confinement to ski equipment loss or piste closures, Viva's add-ons provide the coverage you need for a worry-free trip. Remember to choose the level that suits your individual requirements and budget.
As always, it's essential to carefully read the policy documents and terms and conditions to fully understand the coverage and exclusions.
Disclaimer: The information provided in this article is based on the details available at the time of writing and is subject to change. We always recommend consulting the insurance provider directly for the most up-to-date information and advice.