TravelTime Travel Insurance Review
Marvin's low-down on Travel Insurance from TravelTime
The experts say:
TravelTime Travel Insurance offers a comprehensive Premier Plus policy, which scored 61% in an independent review by consumer finance experts Which?. This puts it at 62nd out of 71 providers, making it a viable option for those seeking reasonably priced travel insurance. The Covid Cover rating is low, but the policy does offer up to £10 million in medical expenses cover and includes as standard airline failure protection. Baggage cover is £2,000 and cancellation cover is £4,000. However, the medical claims excess is relatively high at £99. Nevertheless, Fairer Finance has awarded the policy four stars, suggesting good value for money.
What TravelTime customers are saying right now:
The Good
- 🌟Excellent customer service when it came to paying out a claim.
- 🤩Claims were paid in full when they were due.
- 🙂No complaints from customers about the time taken for processing claims.
- 😊Friendly and helpful staff who were willing to help customers.
- 😃No hassle refunding customers for cancelled flights due to Covid-19.
The Bad
- 🤬Dreadful if you need to claim, with extremely slow response times and poor customer service.
- 🤯Difficult to contact, with phone lines out of service for months, automated emails and long wait times for a response.
- 😡Refusing to transfer policies if travel is cancelled due to a government ban, and offering only a partial refund.
TravelTime customer reviews summary
TravelTime is a travel insurance company that unfortunately has not been delivering on its promises. Customers have faced long delays in their claims being processed and have experienced poor customer service when they try to contact them. Many customers have reported being "ripped off" or given inadequate refunds. It seems TravelTime is more interested in advertising than fulfilling its commitment to its customers. Overall, TravelTime gets a score of 3 out of 10.
Is TravelTime one of this year's Top 10 Travel Insurance companies?