Saga Travel Insurance Review

Marvin's low-down on Travel Insurance from Saga

The experts say:


Saga's Travel Insurance offers comprehensive coverage for medical expenses, baggage, and cancellation costs. With a Which? Ranking of 28 out of 71 providers and a policy score of 73%, it is clear that Saga provides reliable travel cover. It also has a low Covid Cover rating, suggesting that customers may require additional cover for pandemic-related issues. Saga includes airline failure as standard and its medical expenses cover is up to £10 million with an excess payable of £70 on medical claims. Finally, it achieves a Fairer Finance Rating of 4 stars, meaning that customers can be confident in the value for money offered by this policy.

What Saga customers are saying right now:

The Good

  • 🤩 Exemplary tour managers who go above and beyond for their clients.
  • 😃 Excellent knowledge of destinations and helpfulness in making the holiday special.
  • 💪 Problem solving, listening and smoothing out any issues.
  • 😆 Variety of holidays to suit individual needs, including adapted suites for those in wheelchairs.
  • 🤗 Communication processes which create a sense of trust and understanding.

The Bad

  • 😡 Saga failed to warn customers before booking a once in a lifetime cruise, leading to an experience that was completely not to expectations.
  • 😞 Saga failed to provide the correct travel insurance for customers who had booked a holiday with them.
  • 😤 Saga failed to provide adequate customer service, taking too long to respond or not responding at all.
Read more customer reviews of Saga

Saga customer reviews summary

Saga has been the source of much frustration for customers in recent days, with reports of wrong travel insurance being issued, lack of customer service and online payment issues. Customers have also expressed discontent with the company's senior management. This experience has left many people feeling aggrieved and unable to trust Saga. It is clear that Saga has some work to do in order to repair their customer service and improve their online systems. Score: 2/10

Is Saga one of this year's Top 10 Travel Insurance companies?