NFU Mutual Car Insurance Review
Marvin's low-down on Car Insurance from NFU Mutual
The experts say:
NFU Mutual's Car Insurance is a comprehensive policy offering a range of features to help customers feel secure and protected. The policy comes with a cover limit for lost keys up to £0, as well as a courtesy car for the duration of any repairs that may be necessary. Customers can also feel reassured with NFU Mutual's Uninsured Driver Promise, and the policy has been awarded 4 stars from Fairer Finance. It has also been recognised by Which? as a Recommended Provider with an impressive 81% Policy Score and 90% Customer Score, ranking it first out of 26 policies on offer. The policy is available to drivers aged between 17 and 80, making it suitable for most drivers on the road. With its range of features and favourable ratings, NFU Mutual's Car Insurance appears to be a solid choice for those looking for reliable car insurance.
What NFU Mutual customers are saying right now:
The Good
- 🔸Excellent customer service from the outset
- 🔸Efficient enquiry and quotation process
- 🔸Fair and no quibbles pay out of claim
- 🔸Prompt response to incidents
- 🔸Friendly and professional staff
The Bad
- 😡NFU did not provide timely updates or communication during the repair process.
- 😤Claims were denied despite another firm providing coverage.
- 😠Repairs were completed poorly and NFU refused to address the issue.
NFU Mutual customer reviews summary
NFU Mutual has been receiving mixed reviews lately, with some customers praising their excellent customer service and fast payouts, while others have had a much less positive experience. Those who have had successful claims tend to mention the knowledgeable staff, prompt responses and clear communication throughout the process. Unfortunately, those who haven't been so lucky have found themselves waiting long periods of time without an update and have experienced the company's refusal to address issues such as car doors not closing properly. Despite these negatives, NFU Mutual has proved itself capable of providing positive experiences for its customers. Overall, I would rate NFU Mutual 7/10.
Is NFU Mutual one of this year's Top 10 Car Insurance companies?