Lloyds Travel Insurance Review

Marvin's low-down on Travel Insurance from Lloyds

The experts say:


Lloyds Bank's Retail Platinum Travel Insurance offers an impressive level of cover, with a Which? Ranking of 42 out of all 71 providers, and a Policy score by Which? of 70%. In terms of Covid Cover, the policy is rated 'Superior', with medical expenses cover up to £10 million. There is also included cover for airline failure, as well as baggage cover up to £2500 and cancellation cover up to £5000. The excess payable on medical claims is not known. Unfortunately, the policy does not have a Fairer Finance Rating. Overall, Lloyds Bank's Retail Platinum Travel Insurance provides substantial coverage for a range of potential issues that may arise when travelling. However, the lack of a Fairer Finance Rating could be concerning for more cost-conscious travellers.

What Lloyds customers are saying right now:

The Good

  • ✅Friendly and helpful staff
  • 😊Good service when opening an account
  • 🤗Local banks provide a much needed service to the local community and economy
  • 😃Lloyds Bank Uckfield makes you feel human again
  • 🙂Anti-fraud procedures in place for secure transfers

The Bad

  • 🤬 Terrible customer service, rude unhelpful staff and talk down to customers.
  • 😡 Poor service on open banking and long wait times.
  • 🤯 Unable to deliver debit cards in a timely manner and lost safety deposit boxes.
Read more customer reviews of Lloyds

Lloyds customer reviews summary

Lloyds Bank has been a notoriously hit-or-miss experience for customers. Many customers have encountered long waits, poor customer service, rude security personnel, and difficulty in completing transfers or accessing their accounts. However, some customers have reported a friendly atmosphere in the branches, with helpful staff taking the time to ease their stress. Despite these positive experiences, Lloyds Bank has struggled to keep up with the demands of its customers and lacks adequate support for online banking. Overall, Lloyds Bank receives a rating of 5/10.

Is Lloyds one of this year's Top 10 Travel Insurance companies?