First Alternative Car Insurance Review
Marvin's low-down on Car Insurance from First Alternative
The experts say:
First Alternative's Car Insurance is a product that offers customers a range of features to make sure their vehicles are covered in the event of any unexpected issues. The cover limit for lost keys is £0, and they also have a courtesy car policy to provide drivers with a temporary car while their own is being repaired. Customers can also take advantage of the Uninsured Driver Promise, which offers compensation if the driver has an accident with an uninsured motorist. The Fairer Finance Star Rating for this insurance product is 3 stars, meaning it meets the basic requirements for value for money. Unfortunately, this product does not come recommended by Which? Overall, First Alternative's Car Insurance appears to offer customers basic protection against potential losses. Although there are no additional benefits such as being recommended by Which?, the cover limit and courtesy car policies could be beneficial for those looking for basic coverage at an affordable price.
What First Alternative customers are saying right now:
The Good
- 🙂 Customers had a positive experience when calling about a document error.
- 😊 Customers have found First Alternative to offer competitive prices.
- 😃 Customers have praised the swift response and resolution of issues reported.
- 🤩 Customers were pleased with the customer service they received.
- 😀 Customers were satisfied with the way their queries were handled.
The Bad
- 😡Auto renewal process led to loss of customer and increase in price.
- 😠Unemployment caused policy to be canceled with a fee.
- 😤Expensive fees to change simple details and no customer service.
First Alternative customer reviews summary
Customers have reported mixed experiences with First Alternative car insurance. Some found the process painless and efficient, leading to a positive experience overall. However, a large portion of customers have reported being left out of pocket due to auto renewal processes and expensive fees for even simple changes. Others have described long waits on calls, refusal of refunds and even attempts at fraud. Overall, the customer experience is extremely variable and it seems that more needs to be done to provide an even service across the board. Score: 4/10.
Is First Alternative one of this year's Top 10 Car Insurance companies?