ERGO Travel Insurance Review
Marvin's low-down on Travel Insurance from ERGO
The experts say:
ERGO Travel Insurance's 'Element' plan offers reasonable protection for those travelling, with a cover limit of £1500 when cancelling before travel and £750 for personal possessions and baggage which are damaged, lost or stolen. Medical excess is set at £75. Fairer Finance has given the product 3 stars, indicating that while it provides acceptable coverage, there are likely better deals available on the market.
What ERGO customers are saying right now:
The Good
- 👍Very simple application process and competitive price for single trip.
- 😄Happy with swift cover, not too many questions.
- 🤝Helpful with critical admin errors and emails ignored.
- 🙏Fantastic help sorting out a claim after a tragedy.
- 🤗Agreed to reimburse railfare after threats of legal action.
The Bad
- 😡 Delayed response to refund requests
- 😠 Attempts to avoid paying out on a claim despite policy coverage
- 😡 Inept customer service and long waits to receive refunds
ERGO customer reviews summary
ERGO travel insurance is certainly a mixed bag, with customers both praising its ease of application and competitive prices, as well as reporting terrible customer service when it comes to making a claim. The most common complaints seem to be about the slow response times and poor communication from the company when resolving issues, as well as claims being denied despite coverage being promised. It's clear that ERGO needs to focus on improving their customer service and communication in order to provide a better experience for their customers. Score: 5/10.
Is ERGO one of this year's Top 10 Travel Insurance companies?