Direct Line Travel Insurance Review

Marvin's low-down on Travel Insurance from Direct Line

The experts say:


Direct Line's Single Trip Travel Insurance offers comprehensive cover, with a high score from Which? and a four star rating from Fairer Finance. The policy provides an impressive £10 million medical expenses cover, as well as standard baggage cover of up to £1,500 and cancellation cover of up to £5,000. It also has complete Covid Cover and no excess payable on medical claims. All in all, this policy looks to be a great option for any traveller looking for comprehensive cover at an affordable price.

What Direct Line customers are saying right now:

The Good

  • 🙂 Quick response time when page updates
  • 🤩 Competitive quotes
  • 😊 Excellent customer service
  • 🙂 Prompt contact from both Direct Line and the Garage
  • 👍 Plentiful information available online

The Bad

  • :angry: Longstanding customers not being valued and given inaccurate information.
  • :x: Poor response times and lack of staff to deal with claims.
  • :disappointed: Customers being refused cover for vehicles that aren't on their database.
Read more customer reviews of Direct Line

Direct Line customer reviews summary

Direct Line is a leading provider of car insurance, but recent customer reviews suggest that the service may not always be up to scratch. Customers have reported issues with response times, conflicting advice from advisors and lack of cover for some models of cars. Despite some excellent customer service from garage staff and efficient handling of claims, it appears that Direct Line still has room for improvement in the customer experience. Overall, we would give Direct Line a score of 6/10.

Is Direct Line one of this year's Top 10 Travel Insurance companies?