Direct Line Life Insurance Review
Marvin's low-down on Life Insurance from Direct Line
The experts say:
Direct Line Life Insurance offers customers a good overall experience, ranking 14th out of 26 providers according to Fairer Finance. The insurer has a Claims Score of 78% and Complaints Score of 87%, with a Transparency Rating of 60% and Customer Experience Rating of 75%. This is reflected in its Fairer Finance Ribbon, which is awarded to companies that demonstrate fair and transparent practices. Customers can be reassured that they will receive a fair pay out rate on claims.
What Direct Line customers are saying right now:
The Good
- 👍Quick and easy claims process
- 😃Excellent customer service
- 🤩No charge for making changes to policies
- 💪High quality repair work
- 🤑Competitive prices
The Bad
- 🚫 Long wait times on the phone.
- 🤦♂️ Inability to act in customer's best interests.
- 💰 Price increases that are not in line with other companies.
Direct Line customer reviews summary
Direct Line offers a reliable and fair service for customers looking for car insurance. From swift claims handling, to efficient repairs and courtesy cars, customers have a great experience overall. Even when prices may be higher than some competitors, Direct Line's customer service is worth the extra cost. It's clear that their years of experience have paid off! Score: 9/10
Is Direct Line one of this year's Top 10 Life Insurance companies?