Churchill Travel Insurance Review
Marvin's low-down on Travel Insurance from Churchill
The experts say:
Churchill is a popular travel insurance provider known for its comprehensive cover, and their Single Trip & Annual policy is no exception. Which? scored the policy 74%, ranking it 24th out of all 71 providers, and Fairer Finance rated it 4 stars. The policy includes comprehensive covid cover, with medical expenses cover of up to £10000000, baggage cover of up to £2000, cancellation cover of up to £5000 and an excess payable on medical claims of just £50. Unfortunately, the policy does not include cover for airline failure. In summary, Churchill's Single Trip & Annual policy is an excellent choice for those looking for comprehensive travel insurance with generous benefits.
What Churchill customers are saying right now:
The Good
- :thumbsup: Customers praise the helpful, kind and friendly staff.
- :smiley: Smooth experience from start to finish with seamless and stress free process.
- :clap: People are pleased with the instant response received and the courtesy car.
- :star2: Customers appreciate how Churchill reduced their premium after complaining.
- :relieved: People are happy with their cars returned looking as good as new.
The Bad
- 🤬 Unprofessional and indifferent staff
- 😡 Terrible advice given to customers
- 🤯 Poor communication and lack of action to resolve customer issues
Churchill customer reviews summary
Overall, Churchill Insurance provides good customer service with helpful and friendly staff. However, they have been criticised for not offering competitive prices and providing poor advice. On one occasion, a customer was advised to amend their existing policy rather than getting a new cheaper one, resulting in an increased premium. There have also been reports of an unprofessional and indifferent attitude when customers contacted to change payment details. In one instance, the customer was forced to take their business elsewhere after being met with indifference. Despite these issues, Churchill has come through for customers by providing a seamless and stress-free experience in one case, and excellent help from staff members in another. All in all, Churchill Insurance scores 7/10 for its good customer service but could do better on pricing and advice.
Is Churchill one of this year's Top 10 Travel Insurance companies?