Churchill Travel Insurance Review

The experts say:

What Churchill customers are saying right now:

The Good

• :thumbsup: Customers praise the helpful, kind and friendly staff.
• :smiley: Smooth experience from start to finish with seamless and stress free process.
• :clap: People are pleased with the instant response received and the courtesy car.
• :star2: Customers appreciate how Churchill reduced their premium after complaining.
• :relieved: People are happy with their cars returned looking as good as new.

The Bad

• 🤬 Unprofessional and indifferent staff
• 😡 Terrible advice given to customers
• 🤯 Poor communication and lack of action to resolve customer issues

Churchill customer reviews summary

Overall, Churchill Insurance provides good customer service with helpful and friendly staff. However, they have been criticised for not offering competitive prices and providing poor advice. On one occasion, a customer was advised to amend their existing policy rather than getting a new cheaper one, resulting in an increased premium. There have also been reports of an unprofessional and indifferent attitude when customers contacted to change payment details. In one instance, the customer was forced to take their business elsewhere after being met with indifference. Despite these issues, Churchill has come through for customers by providing a seamless and stress-free experience in one case, and excellent help from staff members in another. All in all, Churchill Insurance scores 7/10 for its good customer service but could do better on pricing and advice.