AXA Travel Insurance Review

Marvin's low-down on Travel Insurance from AXA

The experts say:


AXA offers a Gold Travel Insurance policy that is highly rated by Fairer Finance, with 4 stars. It provides generous cover limits of up to £5,000 if you need to cancel your travel plans before they commence, and up to £2,500 for personal possessions and baggage in the event of damage, loss or theft. The medical excess on this policy is set at a reasonable level of just £50. All in all, this seems to be an excellent value policy that provides good coverage without breaking the bank.

What AXA customers are saying right now:

The Good

  • 👍 AXA provides prompt and helpful chat assistance.
  • 😃 The process of setting up a new car insurance policy was found to be straight forward and went smoothly.
  • 🤩 Customer service agents were described as brilliant and did their best to get the best deal for their customers.
  • 💪 AXA offers a telephone payment service.
  • 😊 AXA is easy to confirm online.

The Bad

  • 💸Premiums are too expensive, with no explanation as to why they have gone up.
  • 🤬Customer service is terrible, with agents shouting and swearing at customers.
  • ⏰Long wait times and poor communication from AXA.
Read more customer reviews of AXA

AXA customer reviews summary

AXA appears to be a company that consistently fails to provide satisfactory customer service, with customers enduring long wait times, unhelpful staff and ever-changing premiums. The website also provides a lack of support when it comes to queries and issues, leaving customers feeling frustrated and ignored. All in all, AXA's approach to customer service leaves a lot to be desired; we'd rate them a 3/10.

Is AXA one of this year's Top 10 Travel Insurance companies?