AXA Home Insurance Review
Marvin's low-down on Home Insurance from AXA
The experts say:
AXA's Premier Home Insurance provides comprehensive coverage for theft from outbuildings and escape of water claims, up to the full sum insured as stated in the policy. It also offers cover for garden plants, making it a great option for those who want to protect their outdoor spaces. Fairer Finance has awarded the policy a 4-star rating, indicating good value for money, but it has not been recommended by Which?. Its overall customer score of 66% puts it at 7th place out of the 14 policies compared by Which?, meaning that there are better options available on the market.
What AXA customers are saying right now:
The Good
- 🤩 AXA provides prompt and helpful online chat help
- 😊 Customers have found the process of setting up a new policy straightforward
- 😀 AXA agents have been courteous and helpful in trying to get customers the best price
- 🤗 The telephone menu system is not insulting or disrespectful to customers
- 🙂 Axa has been responsive in addressing customer queries
The Bad
- 🤬 Terrible customer service with agents shouting, swearing and hanging up the phone 💸 Unexpected charges and premiums without explanation 🚫 Lack of communication and slow response times
AXA customer reviews summary
AXA is a company that offers car insurance, but unfortunately the reviews of their customer service and products are not great. People have experienced long wait times on the phone, confusion when trying to set up policies online and an overall lack of communication. Customers have been left feeling frustrated and ignored and do not feel they can rely on AXA when they need it most. All in all, AXA's customer service and product offerings leave a lot to be desired, scoring only a 2/10.
Is AXA one of this year's Top 10 Home Insurance companies?