Aviva Home Insurance Review
Marvin's low-down on Home Insurance from Aviva
The experts say:
Aviva's Home Insurance offers comprehensive coverage for theft from outbuildings up to the full sum insured under the policy. It also provides coverage for escape of water claims with an excess of £450, as well as cover for garden plants. Although it is not a Which? Recommended Provider and earned a 2-Star rating from Fairer Finance, it has an overall policy and customer score of 64%, ranking 11th out of 14 policies in its category. All things considered, Aviva's Home Insurance is a good option if you are looking for affordable coverage that includes protection for your outbuildings and garden plants.
What Aviva customers are saying right now:
The Good
- ⭐️Aviva provides good home and contents cover at a cheaper price than other companies.
- 😊Some customers have had good experiences with the customer service staff.
- 💰They offer competitive rates, with some people seeing a reduction in their insurance costs.
- 🤝Aviva has some helpful online chat services.
- 📞Many customers have reported that they were able to get through to someone quickly when calling.
The Bad
- 🤬 Awful customer service, with long wait times and people hung up on.
- 🤯 Automated services and lack of communication from Aviva.
- 🤬 Increase in fees with poor customer service when trying to resolve the issue.
Aviva customer reviews summary
Aviva has been receiving a barrage of negative reviews from customers, all describing poor customer service, long wait times, and a lack of communication. Many have had to jump through hoops to get even the most minor issues resolved, only to be met with automated messages and unhelpful staff. All in all, it seems that Aviva are not living up to their promises and are failing to provide the service that their customers deserve. With this in mind, it's safe to say that Aviva gets a score of 2/10.
Is Aviva one of this year's Top 10 Home Insurance companies?