Aegon Life Insurance Review
Marvin's low-down on Life Insurance from Aegon
The experts say:
Aegon's life insurance offering has been ranked 26th out of 26 providers by Fairer Finance, receiving a Claims Score of 56%, Complaints Score of 81%, Transparency Rating of 44% and Customer Experience Rating of 60%. Aegon has received an overall 'Average' Ribbon rating from Fairer Finance, and their rate on claims is reported to be 95%. This data suggests that while Aegon's life insurance offering may be affordable, customers may not receive the same level of service or support as other providers.
What Aegon customers are saying right now:
The Good
- 🤩Quick response and resolution to queries
- 🙂Easy to navigate pension on TargetPlan
- 😊Two great employees changed perception of AEGON
- ✅Excellent support over the phone by young lady
- 🤗Activation code received through post
The Bad
- 😡Difficult to contact and hold onto cash
- 😠Claims take too long to process
- 😞Poor customer communication and accessibility
Aegon customer reviews summary
Aegon has consistently failed to provide adequate customer service, leaving many customers frustrated with long wait times, incorrect forms, and lost documents. Many have experienced delays in receiving their pension payments and the company has been accused of using delaying tactics to keep hold of cash. Despite two employees receiving praise for their helpfulness, overall Aegon fails to offer an adequate customer experience. Score: 2/10.
Is Aegon one of this year's Top 10 Life Insurance companies?