AA Home Insurance Review
Marvin's low-down on Home Insurance from AA
The experts say:
AA's Home Insurance is a comprehensive policy offering cover for outbuilding theft of up to £7500, and an excess of just £250 on escape of water claims. It also offers garden plant cover, making it a great choice for green-fingered customers. Despite its comprehensive coverage, the policy has only a 3-star Fairer Finance Star Rating, and does not feature in the Which? Recommended Providers list. Customer satisfaction with the policy is rated at 63%, placing it 12th out of 14 policies in the Which? Rankings. Overall, AA's Home Insurance provides good coverage, but customer reviews suggest that the company could do more to improve their customer service.
What AA customers are saying right now:
The Good
- 💡 AA provides prompt and efficient service
- 🤩 Offers competitive prices
- 🙌 No need to send proof of no-claims bonus
- 📱 Has an app with insurance and breakdown details
- 🤝 Willing to give customers a good deal
The Bad
- 🤔Conflicting information from Validation Team
- 🤬Charge an extra £120 for the same cover as comparison sites
- 🤯Took payment 2 weeks before policy began
AA customer reviews summary
AA has been praised for providing customers with prompt and efficient service, with helpful advisors who quickly applied discounts and updated annual mileage at no extra cost. Customers have also described the process of taking out a policy as easy and straightforward, without experiencing any price change during the transaction. However, there have been reports of conflicting information from the Validation Team and unexpected early payments being taken from customers’ bank accounts. Overall, AA is a reliable insurance provider that offers competitive prices, however some areas of their customer service could do with improvement. Score: 7/10.
Is AA one of this year's Top 10 Home Insurance companies?